Accessing the Performance Report

If a grantee has an issue accessing their Online Performance Report, the advice in this document may assist with resolving the issue. If this advice does not resolve the issue, please submit a query through the Front Door portal to ensure appropriate action is taken.

This document is considered an NIAA internal document, which should not be shared with grantees or other external stakeholders.

Accessing the Performance Report 

If the error message reads “KPI instances and review items are not the same” or similar:

There is a duplicate KPI or Key Data Item (KDI) in the activity record in GPS

1. To resolve, open the activity record in GPS. Then, in the Service Delivery > PI tab, check the KPIs and KDIs present there, and, using the Varying an Activity in GPS Task Card for reference, remove any duplicates KPIs or KDIs.
2. If you have issues or concerns with this, assistance can be sought from Freshdesk staff – submit a query through the Freshdesk service portal through either the “Performance Reports” > “Accessing the report” option, or the “KPIs” > “KPI changes in GPS” option.

If the error message reads “The access code or password is invalid” or similar:

Please verify your ability to access the Online Performance Report using the same access details as the grantee. If this is not successful, please re-enter the Access Code and Password, noting that:

1. If you entered the password using a copy-paste method initially, this time type the password; or
2. When using a copy-paste method, care should be taken to ensure that additional spaces and/or characters are not accidentally included at the end of the Password (or Access Code).

It is possible that the password has either expired, or been accidentally reset. If you think this may be the case, but have concerns about the grantee resetting the password, submit a query through the Freshdesk service portal using the “Performance Reports” > “Accessing the report”. A new Performance Report will be created and sent within 48 Business hours – the password of a new report would be set as the Provider Reference ID as identified on the cover page of the relevant Funding Agreement.