Confirming the Performance Report submission

If a grantee has an issue confirming the submission of their Online Performance Report, the advice in this document may assist with resolving the issue. If this advice does not resolve the issue, please submit a query through the Front Door portal to ensure appropriate action is taken.

This document is considered an NIAA internal document, which should not be shared with grantees or other external stakeholders.

Confirming the Performance Report submission

If you can see, or have been sent a screenshot of a Successful Confirmation Page from a submitted Online Performance Report, but the grantee has not received a system receipt email also confirming that submission shortly after, it may be that:

• The submission receipt was sent to an invalid email address, or sent to a different email address than expected. When a successful submission occurs, the Agreement Manager is also sent a copy of the system receipt email confirming the submission. If they have received this email, they can forward it upon request.

(Acquittals Compatible test) The performance report input was successfully uploaded into GPS, but some or all of the supporting documentation provided by the grantee was not.

• This may occur when the system incorrectly processes one or more filenames of the attachments, if they contain characters that are not numbers, letters or spaces.
• This may also occur when one or more of the supporting documents is a file type not supported by the system
• This may also occur when the system identifies that a document with the same filename and type has already been uploaded into the system. Most likely to occur when a supporting document is provided separately prior to submission and uploaded in the Performance Review record in GPS, but then the same file is also attached to the report.
• For all of the above, it should be possible to identify any documents that were not successfully uploaded into GPS. As long as the PDF version of the performance report has been successfully created and uploaded into the Attachments tab of the Review record in GPS, open this file and scroll down to the last page. The filenames of the documents that the grantee attempted to provide will all be listed, although only some (if any) of them may have been successfully uploaded into GPS. Ask the grantee for any missing documents.

An unexpected processing issue has occurred, where the report appears to have been submitted by the grantee, but not correctly received and uploaded into our system.

• To confirm if a genuine submission has occurred, log in to the Online Performance Report (if able). Then, select the “Back” button to return to the page labelled “Step 5 of 5: Declaration”.
• If the system correctly navigates you back to the Declaration page, it means that the Online Performance Report was successfully submitted from the grantee’s perspective, but it may not have been correctly uploaded into our system.

• In this case, please check the Attachments tab of the Performance Review record in GPS, as one or more of the attachments provided by the grantee may not have been uploaded. To confirm if one or more attachments may be missing, check if there is an “Attachments Partially Received” message in the Process error field in the Review Details section of the Review record (screenshot example below).
• Alternatively, as long as the PDF version of the performance report has been successfully created and uploaded into the Attachments tab of the Review record in GPS, open this file and scroll down to the last page. The filenames of the documents that the grantee attempted to provide will all be listed, although only some (if any) of them may have been successfully uploaded into GPS. Ask the grantee for any missing documents. If the screen instead changes to one where it indicates that your form has not been submitted (screenshot example below), it means that a system issue prevented the submission of the Online Performance Report. Please review the advice in the “Submitting your Performance Report” section above, or submit a query using the Freshdesk service portal, using the option “Performance Reports” > “Submitting a report”.