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Working on tickets

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Working on tickets (8)

Aimed at assisting agents in the system

Lodging a ticket as an agent and accessing the Front Door Portal

Modified on Tue, 18 Oct, 2022 at 4:01 PM
Replying to a ticket

Modified on Wed, 19 Oct, 2022 at 12:50 PM
Viewing the activity log of a ticket

Modified on Tue, 18 Oct, 2022 at 3:59 PM
Re-allocating a ticket

Modified on Tue, 18 Oct, 2022 at 3:59 PM
Seeking input and assigning an internal group

Modified on Tue, 18 Oct, 2022 at 3:57 PM
Adding notes on tickets

Modified on Wed, 19 Oct, 2022 at 12:07 PM
Using Canned Responses

Modified on Tue, 18 Oct, 2022 at 3:59 PM
Resolving a ticket

Modified on Tue, 18 Oct, 2022 at 3:59 PM

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