Agents answer queries raised as tickets in the Front Door. Our agents are members of PPDG and the GMU.
While agents are answering tickets in the Front Door, the Front Door Portal is intended for use by staff both internal and external to PPDG.
In the event that you find yourself needing to lodge a ticket in the Front Door Portal, there are several ways that you can access the customer end of the portal.
If you already in the Front Door Portal responding to tickets or browsing Knowledge Base articles, you can follow the steps below to navigate to the customer end of the portal.
Clicking on the images below will increase their size.
Following the steps above will take you to the ticketing form for you to fill out as you would on the customer end of the portal. Completing a ticket here will place it in the relevant team's queue.
Alternatively, you can follow the steps below to navigate to the home page of the Front Door Portal
Finally, you can navigate to the portal by heading to the home page of the Intranet and selecting the apps icon. You will find the PPDG Front Door Icon here.
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