There may be cases where you receive a ticket that has already been dealt with by several teams or individuals.
To view a history of actions taken on ticket, including any changes to its allocation and a history of notes and replies left on the ticket, select the show activities button highlighted below.
Clicking on the images below will increase their size.
Once you've selected the show activities button, you will be able to view the full history of status changes, agent and team allocations, communication history, time stamps and system automation's responsible for ticket allocation.
When you are finished with this view, simply select the hide activities button highlighted below.
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