Replying to a ticket

Replying to a ticket is how agents answer customer queries in the Front Door Portal. 

You can reply to tickets by following these steps. 

Selecting the images below will increase their size.

1. Open your ticket from the queue and select reply to open to reply field. 

2. Reply to the customer in the text field as you would in an email chain.

3. Formatting options and add ins can be found in the bar highlight below, hovering over the icons will give a description of their function.

4. Select send and your response will be forwarded to the customers email and will visible in the customers ticket queue.