Front Door Relationship Managers

Modified on Wed, 26 Mar at 4:19 PM

Relationship Manager

Relationship managers can help with complex and large (Case Management) or urgent (Critical Issue Management) pieces of work involving multiple Grants Service Branch (GSB) teams. They will coordinate a response from multiple GSB teams and keep you informed and involved throughout the process.

If you design a new grant opportunity, a relationship manager will work closely with you to support you through the process.

Your relationship manager can also help manage other issues, such as re-purposing existing funding, novation of an agreement, or responding to emergency funding.

Case Management
Inclusions	Any complex case or end to-end process involving multiple GSB teams. A substantial component of the case must involve GSB but may also involve areas outside of GSB.
Exclusions	Cases or issues which primarily involve areas outside of GSB, issues that involve only one area of GSB, or critical issues.
Examples	I need to start a new funding round I need to adjust an existing funding round I need to transfer funding from one provider to another

Critical Issue Management
Inclusions	Issues that are Major or Severe Risks, as defined by the NIAA Risk Consequence Criteria. A substantial component of the case must involve GSB but may involve areas outside of GSB.
Exclusions	Issues that are approaching a deadline, where the risk of missing the deadline is not define as Major or Severe Risk. Issues that do not have a substantial component involving GSB.
Examples	We need to progress surplus IAS funding ASAP before EOFY. Minister needs xxx information for Estimates. We have emergency funding. Who are our key contacts?

Your Relationship Managers

Country, Culture and Connection Social Policy Group	Rick Shipp	Contact your relationship manager through the ticketing form in the GSB Front Door Portal here
Jobs and Economic Development Group Evaluation	Shae Rogers