Fresh Desk/PPDG Front Door Portal Training

This article shows how to access training videos and express interest in PPDG Front Door Portal Training on Acorn.

Fresh Desk training videos are available on Acorn from the intranet:

Acorn Grants System Training Page

There are two training sections:

• Training for Users - Covers the basics of how to found and user the front end of the PPDG Front Door Portal
• Training for Agents (PPDG Staff) - Covers the back end and how to view, reply and complete tickets

Clicking on the image below will increase its size.

Then click on the activity to view the video.

PPDG agents can also express interest in Front Door portal training by clicking the express interest button on within the Agents training section on Acorn. Alternatively, if you are looking to organise training for your whole team, you can also email ppdgfrontdoor@niaa.gov.au.